Refund policy

At Forbidden Chapters, we appreciate every purchase and the support of our small business. To protect our inventory, maintain product quality, and keep our business running smoothly, we have implemented a strict ALL SALES FINAL policy.

All Sales Are Final

Forbidden Chapters does not accept returns, exchanges, or refunds for change of mind.

This policy applies to all purchases made through our website, in our physical storefront, and at markets or pop-up events.

This includes, but is not limited to:

  • All books, including paperbacks, hardcovers, and special editions

  • Signed books and exclusive editions

  • Pre-orders and special orders

  • Clothing and apparel

  • Bookish accessories and merchandise

  • Candles, mugs, and drinkware

  • Blind Date With a Book purchases

  • Gift bundles and promotional items

  • Clearance and discounted merchandise

We do not offer refunds or exchanges due to personal preference, accidental purchases, unwanted gifts, or a change of mind, except where required by law.

Damaged, Defective, or Incorrect Items

We take care when preparing and packaging every order.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Please include:

  • Your full name

  • Your order number or proof of purchase

  • A description of the issue

  • Clear photographs of the item and packaging, where applicable

We will review your concern and determine the appropriate resolution in accordance with applicable consumer protection laws.

Minor cosmetic variations, publisher printing differences, and normal manufacturing characteristics are not automatically considered defects.

The 7-day reporting period does not limit any rights or remedies available under applicable law.

Pre-Orders & Special Orders

All pre-orders and specially requested items are considered final sale, subject to applicable law.

Please review all product details, expected release dates, and shipping information before completing your purchase.

Publication dates and product availability may change due to publishers, distributors, or suppliers.

If an item becomes permanently unavailable or Forbidden Chapters cannot fulfill an order, we will provide a refund or another resolution as required by law.

Shipping & Delivery

Forbidden Chapters is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our reasonable control.

If your order arrives damaged, incorrect, or does not arrive, please contact us so we can investigate.

Any refunds or other remedies required under applicable consumer protection laws will be honoured.

In-Store Purchases

Customers are encouraged to inspect their purchases before leaving the store.

All in-store purchases are final sale. We do not offer returns, refunds, exchanges, or store credit for change of mind.

This does not affect any legal rights relating to defective or misrepresented products.

Event Tickets

Event tickets are non-refundable unless otherwise stated in the event description or required by law.

If Forbidden Chapters cancels an event, affected ticket holders will be contacted regarding their available options.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies customers may have under applicable Alberta or Canadian consumer protection laws.

8. Contact Us

For concerns about damaged, defective, incorrect, or missing items, please contact Forbidden Chapters through our website.

Website: www.forbiddenchapters.ca

Location: Fort McMurray, Alberta, Canada

Thank you for supporting Forbidden Chapters and respecting our store policies.

Forbidden Chapters — Where Every Chapter Is a Little Forbidden.